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CX Kick Starter to evaluate your CX position

Looking to improve customer satisfaction but not sure how? This 4 hours workshop will transform your understanding of your customer and current CX.

Duration: Half-day (4 hours)
Price: AED 3500

Description:

Examine your current CX position through the customer lens and learn the importance of empathy. Imbibe a customer-centric mindset by learning tools like customer personas and customer journey maps to deep dive into current practices and walk away with a fresh and deep understanding of your customer's needs.

For:

New and established businesses, marketing and sales teams, customer service reps, and product managers.

Soap Store Customer

Learning outcome:

  • Develop customer empathy across functions 

  • Learn design tools: personas and customer journey maps 

  • Identification of customer pain points in your current -journey 

  • Build a customer-centric work culture

Business Impact:

  1. Improved customer satisfaction scores

  2. increased customer loyalty

  3. more positive customer feedback

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