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Luxury Customer Experience Mastery

Elevate your luxury customer experience through a one day deep dive into the world of luxury.

Duration: 1 day (7-8 hours)
Price: AED 6,000 for a batch of 6-12 participants

Description:

Empower luxury professionals with a nuanced understanding of the luxury mindset. Focusing on luxury consumer expectations, it integrates hands-on role-playing and journey mapping to identify touchpoint enhancements. Brands are taught the art of embodying luxury through storytelling, exclusivity, multi sensoriality and digital tools. The team is inspired to curate an enhanced luxury experience.

For:

Marketing, Sales, Customer facing teams of luxury brands wanting to elevate their customer experience.

Soap Store Customer

Learning outcome:

  • Deep understanding of Luxury 

  • Insights into Luxury customer expectations

  • Finding new ways to elevate your CX

Business Impact:

  1. Increased customer loyalty

  2. Higher average transaction values

  3. Improved reviews & customer feedback

  4. Positive word-of-mouth referrals.

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